IT Gives Innovation Short Shrift

IT operations staffers are spending more than 30 percent of their time on new service requests and supporting issue resolution, while only 15 percent of their time is allocated to innovation, according to Dimension Data -- No. 11 on the 2016 CRN Solution Provider 500. This represents a 25 percent year-over-year decline, which comes at a critical time, as the demand to capitalize on improving customer engagement, adopting the Internet of Things, and leveraging the use of big data and data analytics is making IT innovation a must.

"Savvy IT organizations understand that if they don't focus on efficiencies today, they could miss the greater market opportunities of the future," said Bill Padfield, a group executive for Dimension Data, in a statement.