Navigating The ITSM Maze

Services are crucial to surviving in today's solution provider world, but the tricky part is getting all of the right pieces together to build a successful portfolio. A solution provider might have the best talent and technology, but New York-based Logicalis said there are seven key ingredients every successful IT service management (ITSM) business needs. (The company would know, as it is No. 26 on CRN's 2014 SP500 list). Take a look at what the $1.6 billion solution provider said it has identified as the keys to success in a services-oriented market.