By the book

RMM, or resource monitoring and management, is becoming more necessary as clients demand more and look for faster resolutions to various problems. Employing this digital tool can reduce downtime for businesses while also helping MSPs to be seemingly everywhere at once, managing disaster from afar. Continuum Managed IT Services, has released a new e-book titled “RMM 101: Must Haves for Your IT Management Solution.” The short book helps MSPs pinpoint exactly what they need. Mark Zahar, Continuum's vice president of channel sales, said the best approach these days is via a full RMM platform. When shopping for the RMM platform right for a user, Continuum says an MSP should find a software with these essentials in mind: