Get It Lawyered.

Unless you have an in-house counsel, hiring a lawyer can help protect your business, and will help you iron out legal fine points in your SLA, such as indemnification policies, exclusions and handling third-party claims, a recent blog post from IT management platform vendor Continuum read.

Gersh, of Forthright Technology Partners, says the SLA needs "crisp and clear" definitions that are legally defensible. A lawyer, he adds, can help ensure that the terms in an SLA are not "fuzzy and ambiguous."