What Lies Behind the Answer To An Interview Question?

A job interview question may yield many answers to questions about skills and how people do their work, but Yax likes to find out the "how" behind an answer to a question that essentially asks, "What did you do? Why did you do it that way?" The answer can determine how a job candidate processes information and thinks.

Yax also wants to know how candidates react in stressful situations. "Any type of pressure you apply in the interviewing process to see how people react when it’s a little bit uncomfortable, when there's a little … stress, [can be] more telling as to how they're going to interact with their customers given the same situation," he said.