HARMONY

Harmony released version 3.6 of its PSA product in January. You can do a lot of configuring in the product, with custom workflows, routing rules, and SLA monitoring and escalation, among other functions. The invoicing and supplier payments function offers full multi-currency support for international clients. You can also use Harmony to run sales campaigns directly.

When it comes to revenue recognition, Harmony has several functions that can help you, providing support for recurring and consumption contracts, automatic and manual renewals, as well as automatic and deferred-revenue accounting. You can also run sales campaigns directly in Harmony, track leads through opportunities to quotes and sales.