Trend #1: Everything Happening Is Being Driven By Customers

When it comes to the adoption of mobile devices and cloud applications in the office, businesses are not taking the lead, Bova said.

Changes at the office like the push towards BYOD (bring your own device) are not happening because businesses are telling their users to bring in their own devices. "The reason things are happening the way they are is because (users) are pushing this," she said.