Allow For Venting, Not Debate

Once you’ve delivered the news and explained the decision-making process, ask the individual or group for a reaction. “You have to listen to their concerns,” says Margolis, even if you’re uncomfortable. “It’s part of your role as a manager to absorb some of that emotion, whether it’s anger, surprise, or something else.” Heathfield points out that this is when most managers are quick to align with the team and say, “I think this is a bad decision, too.” But resist that impulse.