Focus On The Future

Once you’ve heard them out, take a break — this may be a few minutes or a few days — and let people process the information. Then help the team or individual move forward. Margolis suggests enlisting them in the problem-solving by saying something like: Now how do we make this best work given the concerns you have? Be sure to indicate that you are a partner in doing whatever comes next. If people are disappointed, they’ll need your support.