Moving away from a break-fix model to a true managed services model can be a challenge, but according to PACE Technical Services CEO Shael Risman,  it's the key to building a world-class, highly successful business.

When does a reseller morph into a VAR? Can a systems integrator turn into a developer? What's really the difference between a managed service provider and a cloud service provider? For that matter, why does your client label your company a "vendor" when you prefer to call yourself a technology solution provider?

When Staples, Office Max and Office Depot approached the market with nearly identical product offerings, logos and low customer loyalty around eight years ago, they recognized that they needed a change to stand out, Joseph Michelli, consultant at The Michelli Experience and best-selling author, said.

Millennials are marching into the workforce, but IT professionals say many organizations aren't adapting their environments to satisfy them. 

VARs and managed service providers can benefit from the scalability and flexibility that a freelance workforce can bring.