Note To Solution Providers: Get More Info

Before you start building digital transformation tools for a customer, understand the business's processes "to make sure the tool is going to be able to handle every nuance of that process in the new software," Marek said.

"If that’s done properly, then the rollout on the back end should be fairly easy," he added. "You've already shown them design prototypes. You’ve already started to bring them into the process of making this tool set. And if you run it in a very agile manner, they're actually going to start to see the change incrementally over time."

That way, when users get the final product, it's not a "big bang that they’re completely scared of."