What Can Solution Providers Do To Help?

To help customers with their digital transformations, solution providers can bring the stakeholders in early and often to generate the "buy in" that will be necessary with the change management issues, according to Marek.

For instance, some users will become project "champions" to help with training, he said, and those that offer feedback "really take the system on as their own … And it's no longer a partner delivering it; it's them … delivering it."

Marek says it's best to have involvement from a representative of each team within the business that will adopt the tool over time. "That way, they become the team expert and the subject matter expert on the project that's being rolled out, and they also have a personal attachment to it."