Turning Toward IT Services

CIOs and IT directors have moved away from having a pure technical focus, morphing instead into internal service providers who can support LOB requirements.

Some 57 percent of CIO surveyed expect that, by 2016, four-fifths of their budget will be based on providing service integration for a broad portfolio of IT and business services.

More than three-quarters of respondents said their organization's IT function is already service focused, rather than technology focused.