Training Day

The survey found 71 percent of organizations have increased UC investments to better support remote workers. However, many still experience adoption challenges. Training difficulties, quality-of-service issues and unexpected costs remain the top barriers to adoption, respondents said.

Partner Opportunity: This goes hand-in-hand with the previous point. Partners that are successful in keeping UC systems trouble-free can demonstrate that the systems can be reliable, and can offer training so users feel more confident.