Remote Control

Remote employees work in a less managed environment, introducing more variables that can reduce their quality of experience, Dell said. For example, many remote workers try to use the audio and video features of their UC solutions over a VPN, which introduces substantial real-time network latency resulting in a poor UC experience. Having a seamless view of remote worker quality-of-experience data, including the associated network connection type, device make and model, and network performance, helps IT determine if remote worker quality is an issue and fix and any problems.

Partner Opportunity: Service providers are probably the best fit for the job of establishing and maintaining high quality of service standards for remote workers and ensuring that their work habits don't compromise overall network performance.