Track It

The ability to easily track and trend remote workers’ usage of communications features such as audio and desktop sharing gives organizations needed insight for determining whether their UC investments are adequately serving the remote worker, Dell said. When a business moves to increase remote worker adoption of UC, usage trending enables organizations to measure the impacts of those changes. Having good insight into remote worker UC usage also enables the business to proactively monitor for potential compliance and data loss problems, Dell said.

Partner Opportunity: Partners stand to gain when they can offer customers the ability to track UC usage and put that data to work to determine if the customer is getting the best bang for its buck and making the right decisions to remain in compliance.