Right now, you say 55 percent of the business is maintenance and services. How do you distinguish yourselves from a managed services provider?

We've intentionally built it bottom-up. There's the benefit of having dedicated field engineering, central engineering and a services desk built. Our platform can deliver support across any one of those offerings, coming into our service desk or delivered out through our field. How much of the delivery incident do you control? That's what we always built the business to do. We wanted complete control. Our original value prop to the customer was: We understand you're getting a level of service that's below what you're paying for. We're going to focus exclusively on delivering service and that's the only thing our engineer's going to do. By giving you a focused delivery arm, you're going to therefore receive an uplifted experience.